Help & Support

Frequently Asked Questions (FAQ)

🔐 How do I manage my account?
Go to your profile in the app and tap ‘Settings’. You can update your information or manage your subscription there.
📲 The app isn’t working properly. What should I do?
First, fully close and reopen the app. If the issue persists, try deleting and reinstalling it.
💳 I paid but don’t have access.
Sometimes it takes a few minutes to activate access. Try reopening the app. Still no access? Contact us using the form below.
👩‍🍳 I want to submit or share a recipe.
Awesome! Send us a message with your recipe idea and photos using the form below. We’ll get back to you.
🌍 Can I use the app in another language?
Yes! You can switch between Dutch and English in your profile’s language settings.

📧 Email: support@aueli.app

📍 Available on weekdays: 09:00 – 17:00 CET